FREE SHIPPING + RETURNS

Returns

30 DAY RETURN POLICY

If for any reason you are not satisfied, you can return the item for a refund within 30 days of the date of receipt. All refunds will be made to the original form of payment, less shipping charges.

FREE RETURN SHIPPING LABEL

To get your free return shipping label, simply use the interface below. You will need your order number and the email you used to check out. You can then select any or all items you'd like to return.   

Please note that all returned items must be in original, non-damaged, or new condition with no obvious signs of use. Keep all original tags and packaging in the case of a return or exchange. A 10% restocking fee will be assessed for all items returned without the original tags, and a 20% restocking and handling fee for all items not returned in it's original packaging.

If you have any questions about our return procedure, please contact us at info@kimiandkai.com

USED ITEMS

To insure that we are only selling the finest quality merchandise to our customers, we must make sure returned merchandise has not been used. For apparel items, this could include items that are worn or laundered. All items must be returned to us in the exact same condition it was received. If a return is denied, you will be notified. Merchandise will be returned to you and you will incur an additional shipping charge.

DAMAGED DURING TRANSIT

Any items damaged during shipment should be reported within 5 days of receipt. We ask that the damage is documented by taking a picture of the merchandise and shipping carton that it came in.  Please email us directly with your order number and photo attachments.

 

START YOUR RETURN HERE

*For Order Number, please use the last 4 digits ONLY from your email confirmation (e.g. Kimi+KaiXXXX) 

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